Product support
Support for Delividence by IdDios
We can help with capture, review and search, reports, Personal iCloud, purchases, accessibility, language, themes, or another Delividence feature.
Describe the screen or feature, what you expected, what happened, and the steps that reproduce it. Include your device model, iOS or iPadOS version, and Delividence version when helpful.
- Do not email evidence media or export packages unless support specifically requests them and you decide they are necessary.
- Do not include full addresses, private notes, or raw barcode values in an initial support request.
- Never send passwords, Apple verification codes, or other account credentials.
Start capturing evidence
Open Capture and choose Start Work Log. Then choose Evidence or Barcode. You do not need to type destination details before saving evidence.
Camera, Photos, microphone, and location permissions are requested only when you use a feature that needs them. Location is optional, and video is silent unless you enable audio.
Find, preview, or restore evidence
Open Work, then Review & Search. Select an item to see its details and thumbnail, and tap the preview to see the full photo, video, or barcode evidence.
Choose Recently Deleted to restore recoverable evidence. Items remain recoverable for 30 days unless you permanently delete them sooner.
Create and share a report
Open Work, then Reports & Export. Choose the report type, format, evidence, and whether to include captured images. Prepare the in-app preview, review the result, and choose Share only when you are ready.
PDF reports can include resized evidence previews. ZIP evidence packages include the selected original photo, video, and screenshot files without alteration, plus clearly labeled barcode reference images.
Set up Personal iCloud
Confirm that you are signed in to iCloud. Open Settings, choose Personal iCloud, review the explanation, and confirm before synchronization begins.
Personal iCloud is optional and off by default. It uses your private iCloud database and is separate from Apple device backup.
Language, themes, and profiles
Open Settings and choose Language to switch between English and Español. Choose Themes to select one of ten visual themes.
Use Settings and Profiles to switch services. Manage Profiles lets you add, edit, archive, restore, or delete a profile. Archiving hides the service from ordinary profile switching without deleting its records.
Trial and lifetime access
Your 14-day full-access trial begins after the first evidence item is successfully saved. Installation and first launch do not start it.
Open Settings and choose Trial & Lifetime Access to review status, purchase the one-time lifetime unlock, or restore a purchase. Apple handles payment, billing, refunds, and the Apple Account used for the purchase.
Accessibility feedback is welcome. Email support and identify the control or screen involved without including private delivery information.